Kokozino FAQ — Answers to the Most Frequently Asked Questions

Updating personal information on Kokozino is possible, though the process is slightly different for security reasons. Follow the steps below:

1. Log in and click the profile icon at the top right of your dashboard.
2. Go to "Account Settings" or "Edit Profile".
3. To update your name, email, or address, simply enter the new details in the relevant field and click the "Save" button.

Changing your mobile number cannot be done directly, as it is the primary identifier for your account. To update it, email support@kokozino.click with the subject "Mobile Number Change". Provide both your old and new number — identity verification via NID will be required. The update is usually completed within 1–24 hours. Until then, continue logging in with your existing number.

Kokozino offers a wide variety of slot games — with hundreds of options, finding something you enjoy is easy. The main categories are:

• Classic slots: Classic 3-reel games with simple rules and fewer paylines — a great starting point for new players.
• Video slots: The most popular category — featuring 5 or more reels, animations, bonus rounds, and free spin features.
• Megaways slots: The number of paylines changes with every spin — sometimes running into the thousands — giving you more chances to win big.
• Progressive jackpot slots: A portion of every bet goes into the jackpot pool — which can grow to hundreds of thousands of BDT.
• Crash Games: The multiplier keeps climbing — cash out at the right moment and walk away with a big reward.

Minimum bets generally start from ৳5. You can use the filters on the games page to sort by type, provider, and payout.

After a win at Kokozino, how quickly your reward is credited to your balance depends on the game type:

• Slots & Casino Games: Instantly — winnings are credited to your balance within seconds.
• Pre-match betting: Once the match ends and the result is confirmed, your balance is typically updated within 15 minutes.
• Live Betting: Nearly instant after the betting event ends — typically within 5 minutes.
• Lottery Prize: Usually within 30 minutes to 2 hours after the draw is completed.
• Jackpot: For large jackpots, manual verification may take up to 24 hours.

If your balance hasn't updated, try refreshing the page. If the issue persists, contact us via live chat with your transaction ID.

Getting started with cricket betting at Kokozino is straightforward. Here are the steps:

1. Log in and navigate to the "Match Odds" or "Sports" section from the menu.
2. You'll see a list of available cricket matches — including BPL, IPL, and international fixtures.
3. Click on your preferred match to browse available markets — such as Match Winner, Toss, First Wicket, Top Batsman, and Total Runs.
4. Click on the odds you want to bet on — they will be added to your betslip.
5. Enter your stake (minimum ৳10) on the betslip — your potential payout will be calculated automatically.
6. Tap "Confirm Bet" — the amount will be deducted from your balance and your bet will go live.

To bet on a live match, go to the "Live Betting" tab — odds update in real time as the match unfolds. Start with a small stake while you get comfortable, then develop your own strategy from there.

If a match is cancelled or abandoned mid-way, settlement follows Kokozino's official rules:

• Match fully cancelled: If a match is called off entirely — due to rain or any other reason — all bets are voided and the full stake is returned to your balance.
• Match stopped mid-game after a set number of overs: In cricket, a match is considered 'completed' once a minimum number of overs have been bowled (e.g., 20 overs in ODIs, 5 in T20s). Bets are then settled based on the result at that point.
• Venue or date change: If a match is rescheduled or moved to a different venue, Kokozino will provide separate settlement details.
• If the Outcome Is Uncertain: Bets are settled after the official result is announced — within a maximum of 72 hours.

The settlement status of any bet can be checked under "My Bets". If you have any doubts, contact support.

Let's go over everything you need to know about withdrawal fees and limits at Kokozino:

• Withdrawal Fee: Kokozino does not charge any withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges — this is governed by each mobile banking provider's own policy.
• Minimum withdrawal: ৳200.
• Maximum single withdrawal: You can generally withdraw up to ৳50,000 in a single request. For larger amounts, submit multiple requests.
• Daily Limit: Regular members can withdraw up to ৳1,00,000 per day. VIP members have higher limits.
• First Withdrawal: KYC verification (NID + selfie) is required — once completed, future withdrawals will be processed faster.
• Withdrawing from bonuses: Bonus funds can be withdrawn once the wagering requirements have been met.

Withdrawals are typically processed within 15 minutes to 2 hours.

Refer a friend through Kokozino's referral programme and both of you receive a bonus. Here's how it works:

1. Log in and look for your "Referral Code" under your profile or the promotions section — this is your unique code.
2. Share the code with your friend and ask them to use it when registering on Kokozino.
3. Once your friend registers and makes their first deposit, a referral bonus will be credited to your account.

The referral bonus amount depends on your friend's first deposit — it generally ranges from ৳200 to ৳500. When your friend registers using your referral code, they also receive a separate welcome bonus. There's no cap on referrals — the more friends you bring in, the more referral bonuses you earn. Once credited, bonuses appear in the "My Bonuses" section. Bonuses can be withdrawn once the wagering requirements are met. Full terms and conditions for the referral bonus can be found on the Promotions page.